Shipping Policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 10  working days (excluding Fridays, Saturdays, and Holidays) to process.

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to Gulf countries destinations may take 1-7 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

After your payment is authorized and verified, standard orders can still take up to 7 business days to process. This is just an estimate and doesn’t include weekends or holidays.

When your order has been shipped, you will receive an email with tracking information.

We offer USPS Priority Mail and FedEx to most locations (Domestic & Internationally).


Shipping MethodCOSTPROCESSING TIME**IN-TRANSIT TIME**EXPECTED DELIVERY**
Standard Gulf Countries Shipping20 AED5 – 7 Days

Due to Warehouse Move

2 – 3 Business Days7 – 10 Days
FREE Domestic Shipping (Over 300 AED)* FREE5 – 7 Days

Due to Warehouse Move

2 – 3 Business Days7 – 10 Days
Standard Canadian Shipping$207 – 10 Days6 – 10 Business Days7 – 10 Days
FREE Canadian Shipping (Over $200.00)*FREE7 – 10 Days6 – 10 Business Days13 – 20 Days
Standard UK Shipping $207 – 10 Days6 – 10 Business Days13 – 20 Days
FREE UK Shipping (Over $20.00)*FREE7 – 10 Days6 – 10 Business Days13 – 20 Days
Standard International Shipping $207 – 10 DaysVaries by CountryVaries by Country
FREE International ShippingFREE7 – 10 DaysVaries by CountryVaries by Country

*To receive “FREE” shipping, the total of your order must equal or exceed the amount indicated after all coupons or discounts are applied. Once the total is equal to the amount indicated, the system will automatically remove the shipping costs.

** Business days do not reflect weekends or holidays.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from lakoki.ae,  you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

DELIVERY CLAIMS

If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.

Lakoki does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.