Terms & Conditions

Please read the following terms and conditions carefully.  Upon completing your purchase at www.lakoki.com, we acknowledge that you have accepted the terms and conditions.

You may contact us by email at [email protected] or phone us on +971565840396.

Unless otherwise stated, all calls to Lakoki are charged at a national rate.

Usage of our site is also subject to the terms of our Privacy Policy.

First Order

To avoid delays, please ensure that for your first order your billing and delivery address are accurate, and make sure to add any additional information, if needed.

Please also ensure that your contact details are accurately filled so that we can contact you if needed.

Orders and Contract Information 

Once your order is dispatched, a contract is formed between you and Lakoki.

For security reasons, we may restrict the order volume in the first transaction, if the payment method is Cash on delivery.

Orders are processed within the same day and are dispatched the following working day, except for Fridays when the order is only processed on Saturday. 

Cancellation

You are allowed to cancel your order within 5 working days following the receipt of the goods, if you take reasonable care of the product.

You shall return the products in their initial package after informing us of your wish to cancel.

If you return to the products to us, we are not responsible for any loss or damage during the transit.

However, certain items like accessories can not be exchanged for hygienic reasons.

Returns 

In addition to your rights outlined in the cancellation section, if for any improbable reason you are not satisfied with your items, please add a note explaining the reason for return.

Please allow 5 working days  from the receipt of the goods and bank account information for us to refund you.

The bank account information shall match the bank account name by which you made the purchase. 

The delivery for the returns of items, should be paid by you, and can not be refunded. 

Complaints

Please email us at [email protected] for any complaint. Lakoki can deal with your complaints professionally, and sympathetically. Kindly note that all your complaints will be investigated on, and replied to.